When a GenAI chatbot fails to placate an angry customer, what next?
Fall back to well-trained human call-center agents, of course! Even then, GenAI can help human CRM agents balance professionalism and
Philippine education ministry hit by data leak exposing 210,020 records
Covering 154 gigabytes of data.
Korean Air enhances customer experience with retail modernisation
To provide personalised offers.
Philippines introduces contactless smart commuter cards
Replacing traditional paper tickets.
PSA uses location based technology to optimise trucking operations
Will onboard 50 percent of container trucks entering port by end of 2024.
VMware client plug-in has critical vulnerability
Remove enhanced authentication, company says.
Five generations in a workplace: How does it work?
With baby boomers ageing but not retiring and the future being shaped by millennials and Gen Zers, is it possible
Operations at Fraser Hospitality’s serviced apartments are now data-driven
The firm’s adoption of a unified payment platform has made life easier for both guests and staff across 20 countries.
Are wealth management services providing scalable CX to their rich clients?
A 2023 survey could have unearthed a technology gap that impacted how customer experience (CX) and hyper-personalization could have been
U Power Limited Receives Nasdaq Delisting Notification and Intends to Appeal
SHANGHAI, Feb. 21, 2024 /PRNewswire/ — U Power Limited (Nasdaq: UCAR) (the “Company” or “U Power”), a vehicle sourcing services